Navigating Maryland's Public Health System

Optum Maryland is the contractor responsible for processessing claims and paying beavioral health providers for Medicaid participants and uninsured individuals.  For questions or support, call toll-free at (800) 888-1965.

If you are unhappy with Optum or your provider, you may file a complaint. Examples of complaints are dissastifaction about the quality of care, services given to you, rudeness of a provider, or a provider not respecting your rights. You can learn more about submitting a complaint here.

Maryland Behavioral Health Administration

Behavioral Health Administration funds community behavioral health services for individuals who are eligible for Medicaid.  Services are also provided to those, who because of the severity of their illness and their financial need, qualify to receive state-subsidized services.

These services are provided by 19 Core Service Agencies (CSA) located across Maryland.  The CSAs contract for services that include peer support programs, training and others not reimbursed through the fee-for-service system.

     Maryland Department of Disabilities:

The Maryland Department of Disabilities (MDOD) is charged with coordinating and improving the delivery of services to individuals with disabilities in the state of Maryland.

HIPAA Information

HIPAA Guidance on Sharing Information Related to Mental Illness

HIPAA FAQs

Network of Care

Network of Care provides a comprehensive database that enables consumers to quickly locate local programs and services and make informed choices about what they need.